FAQs
Hello! Got a burning question? We've got you covered.
Check out our FAQ below for all the answers you need:
Email: contact@crhair.store
About Orders
Q: How Do I Pay For An Order?
A: Paying for your order at C&R Hair is a breeze! Just follow these steps:
1. Select your desired items and hit "Add to Cart" or "Buy Now".
2. Fill in your address and choose your shipping and payment methods, then click "Place Order".
3. Head to the payment platform to complete your payment.
Q: Do You Accept Payment By Installment?
A: Absolutely! We currently support PayPal Pay Later and Klarna payment options.
Q: How Long Will My Order Take to Ship?
A: Generally, in-stock orders ship within 1 working day after confirmation. Customized items will ship once they're ready.
Q: Can I Change My Shipping Address After Ordering?
A: If you've made an error, let us know ASAP via email with your order number and correct address. Note that changes may not be possible once shipping has commenced, and any extra fees are the buyer's responsibility.
Q: I Haven't Received an Order Confirmation Email.
A: First, ensure your payment was successful. Then, double-check your email address, including your spam folder. If it's been more than 4 hours without an email, reach out to us at contact@crhair.store for assistance.
Q: How Can I Cancel My Order?
A: To cancel, contact our Customer Service team, and they'll guide you through the process.
Q: Why Was My Order Canceled?
A: Orders may be canceled due to item unavailability, payment issues, or shipping address problems. Contact us if you need further assistance or wish to reorder.
About Payment
Q: What Payment Methods Do You Accept?*
A: We accept PayPal, major credit cards, Klarna, Western Union, and Moneygram. For any payment concerns, reach out to us at contact@crhair.store right away.
Q: Why Did My Payment Fail?
A: Payment may fail due to various reasons like incorrect security codes, insufficient funds, or exceeding credit limits. Double-check your details or contact us for assistance.
About Shipment
Q: How Can I Track My Order?
You can track your order through your account or using the provided tracking number once your item(s) have shipped. Contact us if you encounter any issues.
Q: How Long Will It Take to Receive My Order?
Typically, delivery takes 3-7 working days, but actual times vary based on shipping method and location. Weather and other factors may cause delays.
Q: I Can't Track My Order Using the Provided Number.
If tracking isn't updating within 1-2 business days, contact us to verify the number or shipping information.
Q: Which Couriers Do You Use?
We utilize DHL, FedEx, USPS, or UPS for shipping.
Q: Do I Need to Pay Customs Duty?
Customs duties depend on your country's regulations and are the buyer's responsibility.
Q: Can You Provide Overnight/Expedited Shipping?
Yes, expedited shipping is available for USA orders with in-stock items. Contact us for details.
About Products
Q: Can I Request a Different Cap Size?
Our stock size is medium, but we can accommodate small or large sizes with a slight delay. Contact us for assistance.
Q: Are Your Wigs Pre-Bleached?
No, our wigs aren't pre-bleached. We recommend professional assistance if you wish to bleach the knots.
Q: Is Your Hair 100% Human?
Yes, we exclusively sell high-quality 100% human hair products.
Q: Are Your Wigs Pre-Plucked?
Yes, our wigs come slightly pre-plucked for natural looks.
Q: Can Your Hair Be Dyed?
Yes, our hair can be dyed, but we recommend professional assistance for best results.
About Accounts
Q: How Can I Reset My Password?
Visit the sign-in page and click "Forget Password" to receive a reset link via email.
Q: How Can I Check My Reward Points?
Sign in to your account and check your reward points in the "My Reward Points" section.